Discover ORO Rewards at Palazzo Versace Dubai. Enjoy exclusive member benefits, complimentary WiFi, dining privileges, room upgrades, and more when booking directly.
Frequently Asked Questions
What is ORO Rewards?
ORO Rewards is Palazzo Versace Dubai’s guest recognition program. By joining, members enjoy complimentary WiFi and exclusive, members-only offers, including special dining benefits at all Palazzo Versace Dubai restaurants, provided the booking is made directly through the hotel or via the official website, www.palazzoversace.ae.
Do I receive additional benefits by booking on www.palazzoversace.ae?
Yes. As an ORO Rewards member, when you book a qualifying rate through our official website, you may enjoy additional privileges such as best available room and suite rates, access to the executive lounge, early check-in and late check-out, complimentary room upgrades, dining or spa credits, access to attractions, and executive lounge access. Benefits vary by membership tier.
How do I ensure I am recognized as an ORO Rewards member during my stay?
If you were logged into your account at the time of booking, your membership details will already be linked to your reservation. If not, please contact the hotel and request that your reservation be updated with your membership ID, which can be found in your online profile.
Will I receive a physical ORO Rewards membership card?
No physical card is issued. Each member receives a unique membership ID.
How do I join ORO Rewards?
To join, visit www.palazzoversace.ae and click “Join Now.” Simply enter your name, email address, and create a password. Once you receive your membership confirmation email, your account will be activated, and you can immediately enjoy complimentary WiFi, exclusive member offers, and a special amenity with each stay.
What benefits can I enjoy as an ORO Rewards member?
Members enjoy complimentary WiFi and exclusive offers, including dining privileges across all Palazzo Versace Dubai restaurants. When booking directly through our website, additional benefits may include early check-in and late check-out, dining or spa credits, daily breakfast, room upgrades, streaming WiFi, celebratory amenities, or pressing services, depending on membership tier.
What if a benefit I previously saw is no longer available?
Benefits may vary depending on the date. However, as long as you are logged into your account and book a qualifying rate on www.palazzoversace.ae, you will always have access to valuable member benefits.
Where can I find more information about member benefits?
For general information, please visit:
www.palazzoversace.ae/benefits-enrolment
If I book multiple rooms, can I receive benefits for all of them?
Members may select benefits for up to two rooms per stay.
What is the difference between Browsing WiFi and Streaming WiFi?
Browsing WiFi is suitable for email, web browsing, and social media use. Streaming WiFi offers higher speeds for downloading content, online gaming, and streaming services.
How can I upgrade to Streaming WiFi?
To upgrade, visit www.palazzoversace.ae/wifi/upgrade while at the hotel and select “Upgrade Now.” Please note that an additional fee applies.
How do I access my ORO Rewards profile?
You can access your profile at:
www.palazzoversace.ae/oro-rewards-member
What if I do not wish to receive marketing emails?
You may manage your communication preferences by visiting www.palazzoversace.ae/oro-rewards-member. Please note that to remain an active ORO Rewards member, you will continue to receive essential program, membership, and transactional emails.
How do I cancel my ORO Rewards membership?
If you wish to cancel your membership, please email us at:
ororewardsmember@palazzoversace.ae
I made a reservation before joining ORO Rewards. Can I still receive benefits?
Yes. Please contact the hotel and provide your membership ID. If your reservation was made at a qualifying rate through www.palazzoversace.ae, our team will assist you in selecting your additional benefits.
I am locked out of the website. What should I do?
Please visit www.palazzoversace.ae and click “Forgot Password” to regain access.
I forgot my password. How can I recover it?
Go to www.palazzoversace.ae and select “Forgot Password” to reset your login credentials.
Why do you require my email address and phone number?
Your email address and phone number are used for account login, verification, and to send important program notifications and updates related to ORO Rewards.
Why do you ask for my date of birth?
We request your date of birth so we can offer you a special celebratory gesture.
Who should I contact for questions or feedback?
For any inquiries, issues, or feedback, please email:
ororewardsmember@palazzoversace.ae
What is a qualifying rate?
A qualifying rate is a fully flexible, publicly available rate booked directly through www.palazzoversace.ae or with the hotel. Rates booked via third-party websites, travel agents, tour operators, group bookings, negotiated, or discounted rates do not qualify for ORO Rewards additional benefits.
Do I earn points or stay credits with ORO Rewards?
No. ORO Rewards does not operate on a points or credit system. Instead, members enjoy immediate benefits upon joining, including faster booking, complimentary WiFi, exclusive offers, special dining privileges, and additional benefits such as early check-in, late check-out, daily breakfast, dining or spa credits, and room upgrades.
